Very corrupt and unethical experience. 
This was a very corrupt and unethical experience as there was a breach in contract that was not resolved. It is a very dishonorable practice to maliciously be deceitful about the capabilities the establishment, as I was led to believe the dealership could complete a wheel swap from my 2018 BMW X6 to the 2022 BMW X6 which was a condition based upon me buying the vehicle.
On Saturday 20 Nov: I communicated very clearly and explained to the sale rep and the floor manager that the purchase of this vehicle depended on a wheel swap being accomplished.
On Friday 26 Nov: I signed the contract and a "We Owe" document to perform the wheel swap given to me by a finance manager but once I realized the wheel swap had not been completed, I immediately requested that the vehicle be returned. The floor manager asked me to wait until Monday to resolve the issue.
On Monday 29 Nov: I was informed by the floor manager that the wheel swap could not be completed. I was then told I could get new tires or buy my vehicle back. I then explained this was a breach in contract as the purchase of this vehicle depended solely on the completion of the wheel swap.
On Tuesday 30 Nov: I went to the dealership to retrieve the vehicle but was told by the floor manager that the vehicle was not there and had been sold. This was a blatant lie as I drove past the vehicle on the way in and the bank still holds the title. Then the floor manager just bluntly tells me the vehicle will not be returned and became very dismissive, at that point I became upset with the floor manager about the lies being told.
I cannot phantom nor comprehend why a dealership of this caliber would show such blatant disregard for a clear agreement signed in a “We Owe” document which clearly states a wheel swap (not offer new tires or offer to sell back my own vehicle) but a wheel swap which could not be completed. Therefore, I was purposely lied to by the floor manager about the capabilities of a wheel swap in order for me to purchase the vehicle. What I experienced was very unsettling and being an Army Officer, Paratrooper, and Deployment Veteran knowing your capabilities before attempting to execute a task is being competent at your job.
Dec 4 2021
Reviewed by Captain Robert Richards